- Tech Mahindra Walk-in Interview in Mumbai!
- Job Title: Customer Service Representative / Associate
- Salary: Up to ₹ 2.5 lakh per year
- Location: Navi Mumbai
- Company: Tech Mahindra
- Qualification: Graduation Not Required
- Experience: 0 to 3 years (freshers are encouraged to apply!)
About Tech Mahindra
Tech Mahindra is a major global provider of digital change, consulting, and business again. A part of the respected Mahindra group, it takes advantage of its innovative platform-based approaches to empower enterprises worldwide. The company is recognized for its deeper domain expertise in telecom technology, while various types of industries, including healthcare, banking, and retail, are also served. Pay attention to giving the next generation solutions, such as AI and Blockchain, Tech Mahindra is committed to helping customers in the future with evidence in a developed digital scenario.
Job Overview:
This customer service role in Tech Mahindra’s Eri Office is an entry-level position for freshers and people with up to three years. You will be the first point of contact, the customer will address the investigation through phone and email, resolve issues, and ensure satisfaction. The role provides a competitive starting salary, comprehensive training, and a clear route for a major global IT organization for the development of a career within the organization. Strong communication skills are essential.
Why Tech Mahindra? A glimpse of corporate giants
With a luxurious rating of 3.4 out of 5 of 39,000 employee reviews, Tech Mahindra stands as a testament to a positive and development-oriented work environment. As part of the respected Mahindra Group, the company offers a clear route for immense stability, world-class training, and progress of career progression. Working with Tech Mahindra means being a part of a team that serves a diverse, international customer base, allowing you to gain valuable exposure and experience globally.
Key Responsibilities: Walk-in Interview in Mumbai
- Customer interaction: work as the first point of contact with customers, their investigation, concerns, and requests are mainly known through phone and email channels.
- Problem solution: customers provide effective diagnosis, accurate and valid information of issues, and follow standard operation processes to solve problems in a timely and satisfactory manner.
- Product/Service Knowledge: Customer should maintain an in-depth understanding of products or services to provide accurate support and build customers’ trust.
- Documents: All customers are taken correctly in the company’s CRM system record and document interactions, complaints, comments, and functions.
- Meeting targets: Personal and team performance targets and major performance indicators such as Customer satisfaction (CSAT), average handling time (AHT), and first-call resolution (FCR) work.
- Feedback Loop: To help improve the overall product and service experience, actively collect customer feedback and relay significant insights for the respective teams.
- Follow the procedure: All customers follow the compliance rules and data security protocols strictly during the conversation.
Essential Qualifications and Skills for Tech Mahindra Walk-in Interview in Mumbai:
To be a strong candidate in this Tech Mahindra walk-in interview in Mumbai, you must have a mixture of educational qualifications and soft skills.
Compulsory Qualification:
- Education: There is a minimum requirement of a high school diploma (HSC). However, a bachelor’s degree (any current one) is highly preferred and will give you an edge.
- Experience: 0 to 3 years of experience in a customer-facing role. Freshers are welcome with excellent communication skills and an enthusiasm to learn.
- Communication: In English, impeccable oral and written communication skills are non-mother-father. Proficiency in Hindi or any other regional language is an important benefit.
- Technical Affinity: Basic computer knowledge and proficiency are necessary in navigating the MS Office application (Word, Excel, Outlook). The ability to learn new software and CRM tools is quickly becoming important.
Desired skills and characteristics:
- Sympathy and patience: the congenital ability to understand the customer’s approach, the ability to actively hear and handle stressful situations with peace and patience.
- Problem-society qualification: A logical and analytical brain that can put its feettn itsfeet to provide effective solutions.
- Positive attitude: a cheerful and supportive conduct that can also shine during phone calls.
- Adaptability: Flexibility to w24-hourhatmosphereehee, including night shifts and weekends, depending on business requirements.
Documents to Carry:
- Many updated copies of your resume.
- Photo Identity Proof (Aadhaar, PAN, Driver’s License) issued by the government.
- Passport -shaped photos.
- Educational Certificate (10th, 12th, Graduate).
- Experience a letter or payment slip from previous employers (if any).
Profit and pay:
- Competitive salary. Up to 2.5 LPA.
- Comprehensive health insurance coverage.
- Paid enough time and abandoned policies.
- Strong opportunity for professional development.
- Access to welfare programs and employee assistance.
FAQs:
- Freshers with strong communication skills are eligible.
- Business casual or formal dress is recommended.
- The process usually consists of several interview rounds.
- Preliminary training is provided for all selected candidates.
- Rolls often require 24/7 shift flexibility, including nights.
How to prepare for a Walk-in Interview in Mumbai?
It can be difficult to walk directly into an interview, but with the right preparation, you can confidently ace it.
- Start yourself again: Take several copies of your updated resume. Ensure that it is error-free, highlights your communication skills, and any relevant experience.
- Practice general questions: “Tell me about yourself, be prepared to answer questions like” “”, “Why do you want to work in customer service?” And “How will you handle an angry customer?”
- Do research on the company, Tech Mahindra, and spend some time understanding the recent news and the values of its work culture. This shows real interest.
- Be prepared for a poem test: Many BPO interviews include a quick verse test to assess your spoken English skills, grammar, and understanding. Practice clear and brief speaking.
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