Work From Home Job at Teleperformance। Easy Apply
Customer Support Executive Work From Home For Teleperformance for a piece-from-domestic position. In this role, you will help clients by offering information, resolving troubles, and making sure of pleasure. Ideal candidates need to possess robust conversation competencies, hassle-solving abilties, and an ardor for supporting others. Flexibility and a dependable net connection are vital. Join our dynamic crew and contribute to delivering incredible customer stories. Easy utility system—apply now to begin your career with Teleperformance!
- Job Title: Customer Support Executive Work From Home
- Salary: ₹17K–₹18K a month
- Location: Anywhere, India
- Company: Teleperformance
- Qualifications: No Degree Mentioned
- Experience: 2 years
ABOUT TELEPERFORMANCE
Teleperformance is a worldwide chief in patron enjoy management, imparting a huge variety of services along with customer support, technical help, and virtual answers. Established in 1978, the employer operates in over 80 nations, using more than four hundred,000 human beings. Teleperformance companions with groups throughout numerous industries, assisting them to enhance consumer engagement and optimize operational efficiency. With a strong awareness of innovation and technology, the corporation integrates AI and analytics to supply personalized experiences.
Teleperformance is likewise devoted to sustainability and company social responsibility, promoting moral practices and network improvement. Its determination to pleasant service has earned it severa awards, solidifying its popularity as a relied-on provider in the outsourcing quarter. As the digital panorama evolves, Teleperformance continues to evolve, ensuring clients can navigate demanding situations whilst fostering robust consumer relationships.
Job Overview:
The Customer Support Executive role is a piece-from-home characteristic targeted at supplying amazing issuers to clients. Responsibilities consist of responding to inquiries through cellphone, e-mail, or chat, resolving problems correctly, and keeping a wonderful patron experience. The ideal candidate needs to possess robust verbal exchange talents, be tech-savvy, and have the capacity to multitask in a fast-paced environment. Experience in customer service is desired. This function offers flexibility, competitive compensation, and opportunities for growth within the agency, making it a great health for inspired people in search of a dynamic painting environment.
Role and Responsibilities Of Customer Support Executive Work From Home:
- Customer Interaction: Respond to patron inquiries via numerous channels, which include cellular telephone, e-mail, and live chat. Ensure all communications are professional and empathetic.
- Issue Resolution: Identify and troubleshoot client troubles properly. Work to solve lawsuits or worries efficiently, making sure clients feel heard and valued.
- Product Knowledge: Develop a thorough expertise of the agency’s services or products to provide correct records and help customers successfully.
- Documentation: Maintain specific facts of client interactions, inquiries, and resolutions inside the client dating management (CRM) tool. This ensures a continuing revel in for customers and aids in tracking regular issues.
- Feedback Collection: Gather purchaser comments to apprehend their desires better and pick out areas for improvement. Share insights with applicable departments to decorate product services and carrier excellence.
- Team Collaboration: Work carefully with group individuals and other departments to provide incredible solutions for customers. Participate in team meetings and schooling intervals to beautify abilities and information.
- Performance Metrics: Meet or exceed key usual overall performance signs (KPIs) along with response time, decision time, and purchaser pride rankings.
Skills Required Of Customer Support Executive Work From Home:
To excel in this position, the subsequent abilties are critical:
- Communication Skills: Strong verbal and written communique competencies are crucial for successfully interacting with customers and imparting smooth facts.
- Problem-Solving Abilities: A proactive method to identifying issues and imposing answers is important. You need a way to assume critically and creatively below stress.
- Technical Proficiency: Familiarity with CRM software and easy troubleshooting talents for tech-related problems is vital. A comfort degree with digital communication equipment is also essential.
- Empathy and Patience: Understanding and addressing consumer feelings is essential to constructing rapport and resolving conflicts.
- Time Management: Ability to control more than one responsibility correctly at the same time as prioritizing client needs in brief-paced surroundings.
- Adaptability: A willingness to examine and adapt to new techniques, technology, and customer service dispositions is critical for fulfillment.
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