Application Support Engineer Job at Adobe | Great Opportunity

An Application Support Engineer guarantees the clean operation of software applications by troubleshooting problems, offering technical guides to users, appearing gadget monitoring, and participating with improvement groups to solve problems and enforce enhancements. They possess strong problem-solving talents, technical scalability, and effective conversation skills to support customers and keep application functionality.

Job Role: Application Support Engineer
Salary: ₹6 Lakhs Per year
Location: Bengaluru, Karnataka
Company: Adobe
Qualification: B.E/B.Tech/MCA/M.S

About Company:

Application Support Engineer

Adobe Inc. Is a worldwide chief in software program answers for virtual media, marketing, and digital stories. Founded in 1982, Adobe revolutionized the innovative enterprise with iconic products like Photoshop, Illustrator, and Acrobat. The employer’s Creative Cloud and Document Cloud platforms empower people and groups to create, manage, and supply compelling content and stories through a couple of gadgets. Adobe’s dedication to innovation extends to AI and machine getting-to-know applications, improving creativity and productivity.

Role Overview:

Join Adobe as an Application Support Engineer in Bengaluru, presenting technical assistance for Adobe Advertising Cloud search customers. Troubleshoot and remedy complicated software program issues, collaborate globally with technical teams and prioritize duties effectively. Requires a technical historical past, strong communique talents, and know-how in SQL, CI/CD gear, and observability platforms like Prometheus and Grafana. Ideal for people with five+ years of revel in in technical help roles.

Roles and Obligations Of Application Support Engineer:

Troubleshooting and Issue Resolution:

Your number one duty includes diagnosing and resolving technical troubles related to applications directly. This includes investigating root causes, imposing fixes, and making sure minimum downtime.

Monitoring and Maintenance:

You’ll reveal utility overall performance, ensuring they function efficaciously. This includes proactive renovation, such as making use of patches, updates, and configurations to optimize overall performance and protection.

User Support and Training:

Providing a technical guide to give up users is critical. This may involve answering queries, providing steerage on application functionalities, and carrying out education periods to enhance user proficiency.

Documentation and Reporting:

Maintaining comprehensive documentation of application configurations, issues, resolutions, and operational processes is crucial. You’ll also generate reports on performance metrics and incident summaries for control review.

Collaboration and Communication:

Working carefully with development teams, IT operations, and enterprise stakeholders is key. You’ll collaborate on deployment plans, make a contribution to trying out efforts, and communicate correctly to make certain alignment on utility necessities and upgrades.

Qualification:

B.E/B.Tech/MCA/M.S in Computer Science or related field
Minimum 5+ years of industry experience in a technical support/consulting role, preferably in a high-tech setting

Application Support Engineer

Skills Required For Application Support Engineer:

Technical Proficiency:

A strong basis in numerous technologies like operating structures (Linux, Windows), databases (SQL, Oracle), scripting languages (Python, Bash), and troubleshooting equipment (Wireshark, log analyzers) is essential.

Problem-Solving Abilities:

The capacity to research complicated troubles, perceive root reasons, and broaden effective answers is paramount. This involves each technical troubleshooting and understanding business impacts to prioritize and solve troubles directly.

Communication Skills:

Clear and concise conversation is vital for interacting with both technical and non-technical stakeholders. This consists of writing technical documentation, explaining troubles to stop-customers or builders, and offering updates to control.

Customer Focus:

Understanding customer desires and ensuring their delight is prime. This includes not handiest resolving technical troubles but also imparting proactive aid, schooling, and looking forward to destiny requirements.

Adaptability and Learning:

Technology evolves unexpectedly, so being adaptable and willing to study new skills is essential. This consists of staying updated with enterprise trends, and new software releases, and continuously improving your technical information.